How to Request Refund, If Cook Cancel or Don't Deliver My Food?

Before that, Kokikan Team apologize for this incident that happened to you.

If this incident was happened, your money will back 100% full. 

Your money will refund, if you submit request refund from Submit Ticket. With this following steps:

1. Open kokikan.tawk.help 

2. Click ' Submit Ticket '  at Top Right Corner 

3. Fill Name, Email, enter Request Refund,

4. Massage with this format :

" Refund (Name Menu) - (Amount portion) Portion - (Total Payment)

Neighborhood : ( My Neighborhood )

Cook Name : ( Cook Name )

Order Time : ( Time, DD-MM-YYYY )

Problem : Cook Cancel My Order / Cook Not Deliver My Food

Recipient Name : 

Bank Name : 

Recipient Account Number : 

Thank you "

5. Attach File your Screenshot as proof that your Orders was Cancelled or not Delivered and your Invoice Payment 

Refund Pizza - 2 Portion - Rp 120.000

Neighborhood : Apartemen Botanica

Cook Name : Didi

Order Time : 13.00, 30-07-2021

Problem : Cook Cancel My Order

Recipient Name : Maria

Bank Name : Bank Central Asia

Recipient Account Number : 1234567890

Thank you